Client Care
FAQ
Orders
How can I check the status of my order?
Visit our Order Tracking page and enter your order number and email to view the current shipping status.
Can I modify or cancel my order after placing it?
Orders begin processing quickly. Please contact client care at contact@shopnegro.com as soon as possible and we will do our best to accommodate your request.
Do you offer gift wrapping?
All NEGRO orders arrive in signature matte black packaging with gold foil edges. Additional gift messaging is available at checkout.
Shipping
How long does shipping take?
Orders ship within 1–2 business days. Standard delivery times vary by destination and will be confirmed at checkout.
Do you ship internationally?
Yes, NEGRO ships to select international destinations. Available regions appear at checkout.
Is shipping complimentary?
Complimentary shipping is offered on all orders. Any expedited options will be priced at checkout.
Returns
What is your return policy?
Unopened products may be returned within 30 days of delivery. Please see our Shipping & Returns page for full details.
How do I start a return?
Contact client care at contact@shopnegro.com with your order number to begin the return process.
Product Information
What concentration are NEGRO fragrances?
Our signature Eau de Parfum contains 18% fragrance oils; our Intense extrait contains 24%. Details are listed on each product page.
How long does the fragrance last?
Longevity varies by composition and skin chemistry. Our Eau de Parfum typically lasts 8–10 hours.
Are your products cruelty-free?
Full product and ingredient information will be published with our official policies.
Payments
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, and PayPal. Payment is processed securely by our payment provider.
Is my payment information secure?
Yes. NEGRO does not store card information on this site. All transactions are encrypted and handled by our payment provider.
Customer Accounts
Do I need an account to order?
An account is not required, but creating one lets you track orders, save shipping details, and view order history.
How do I manage my account information?
Log in to your account to update your details, saved addresses, and preferences.
Still have a question?