Legal

Shipping & Returns

Last updated: September 13, 2026

This policy applies to every order placed on shopnegro.com, operated by NEGRO by Carldiny Calixte (“NEGRO”, “we”, “us”), a business based in California, United States. By placing an order you agree to the terms below, which form part of our Terms & Conditions.

Order processing

Orders are processed within 1 to 2 business days (Monday through Friday, excluding U.S. federal holidays). You will receive an email confirmation when your order is placed and a second email with tracking information when it ships. Orders placed on weekends or holidays begin processing on the next business day.

Shipping within the United States

Complimentary standard shipping is offered on all orders shipped within the United States. We ship with UPS and USPS. Standard delivery usually takes 3 to 7 business days after dispatch, depending on the destination. Expedited options, when available, are shown and priced at checkout.

Delivery times are estimates and are not guaranteed. Once a package is handed to the carrier, delays caused by the carrier, weather, or events outside our control are not something we can be responsible for, but we will help you locate any package that is late.

International shipping

We ship to selected international destinations. Available countries and shipping fees are displayed at checkout. International orders may be subject to import duties, customs fees, and taxes charged by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. Customs processing can add several days to delivery times.

Some products, in particular tobacco products and alcohol-based fragrances, cannot be shipped to certain countries or by certain carriers. If an item in your order cannot be shipped to your address, we will contact you and refund that item.

Order tracking and address changes

You can follow your shipment on our Order Tracking page with your order number and email address. If you need to change your shipping address, email contact@shopnegro.com as soon as possible. Once an order has shipped we can no longer change the destination.

Damaged, defective, or incorrect items

Every order is inspected before it leaves us. If your order arrives damaged, defective, or incorrect, contact client care within 7 days of delivery at contact@shopnegro.com with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, including any shipping charges, at no cost to you.

Return policy

You may return eligible products within 30 days of delivery for a full refund of the product price. To be eligible, an item must be unused, unopened, in its original sealed packaging, and in the same condition in which you received it. Proof of purchase (your order number) is required.

For hygiene and safety reasons the following cannot be returned unless they arrived damaged or defective:

  • Fragrances, grooming, hair, beard, and body products that have been opened, unsealed, or used.
  • Cigars and other tobacco products, once shipped.
  • Underwear and boxer briefs that have been worn or removed from their sealed packaging.
  • Items marked as final sale, gift cards, and personalized or custom pieces.

Apparel, footwear, and accessories may be returned within 30 days if unworn, unwashed, with all tags attached and in the original packaging.

How to return an item

  1. Email contact@shopnegro.com within 30 days of delivery with your order number and the item(s) you wish to return.
  2. We will confirm eligibility and send you a return authorization and the return address. Returns sent without authorization may be refused.
  3. Pack the item securely in its original packaging and ship it with a tracked service within 7 days of receiving the authorization.

Return shipping costs are the responsibility of the customer unless the return is due to our error or to a damaged or defective item. We recommend insuring your return, as we cannot refund items that are lost or damaged on the way back to us.

Refunds

Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to the original payment method within 10 business days of receiving the returned item. Your bank or card issuer may take additional time to post the credit. Original shipping charges, if any, are not refunded unless the return is due to our error.

Exchanges

We do not process direct exchanges. If you need a different size or product, return the eligible item for a refund and place a new order.

Cancellations

Orders begin processing quickly. To cancel or change an order, contact us immediately at contact@shopnegro.com. If the order has not yet shipped we will cancel it and issue a full refund. If it has already shipped, the return policy above applies.

California residents

This return and refund policy is posted in accordance with California Civil Code section 1723. Nothing in this policy limits any rights you may have under California or federal consumer protection law.

Contact

Questions about shipping or returns: contact@shopnegro.com or +1 (661) 646-8822, Monday to Friday, 9:00 to 18:00 EST.